Last Revised on January 5, 2014
YOUR USE OF THIS WEBSITE, BY ACCESSING, VISITING, BROWSING, USING OR INTERACTING WITH ANY PART OF THIS WEBSITE, OR ANY OTHER RENTAL CAR REVIEWS WEBSITE OR SERVICE, IS CONDITIONED UPON YOUR ACCEPTANCE OF ALL TERMS, CONDITIONS, AND NOTICES SET FORTH BELOW IN THIS AGREEMENT, WITHOUT MODIFICATION. PLEASE READ THE FULL AGREEMENT CAREFULLY. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THIS WEBSITE.
Access to the Website
To access all features and content on the Website, you may be asked to provide certain details during the account registration process. As a condition of this Website you warrant that:
- all information which you supply on this Website is accurate, current, and complete;
- you are at least 18 years of age;
- you have the requisite capability and authority to enter into this Agreement;
- you will only use this Website in accordance with this Agreement;
- you will safeguard your account information and will be completely responsible for any use of your account by anyone other than you.
Restrictions on Use
We grant you permission to use this Website subject to the restrictions in these terms. Your use of this Website and any features contained therein is at your own risk, including the risk that you may be exposed to content that is offensive, vulgar, inaccurate, objectionable, or otherwise inappropriate.
- use this Website or the content found therein for any commercial purpose, unless expressly allowed by this Agreement or by our prior express written authorization;
- make any false or fraudulent representations to us or on any forum, review, chat room, discussion board, or any other portion of the Website;
- access, copy, or monitor any content or information on this Website using any spider, robot or other automated means or any manual process for any purpose without our express written permission;
- “co-brand”, “frame”, “hyperlink” or otherwise incorporate any part of this Website into any other Website without our prior express written authorization;
- use this Website in any manner which could disable, overburden, damage, or impair the Website or interfere with any other party’s use and enjoyment of the Website;
- obtain or attempt to obtain any content, information, or materials through any means not intentionally made available or provided for through the Website; or
- modify, copy, distribute, display, send, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, content, software, products, or services obtained from or connected to Rental Car Reviews.
In order to access some of the content and features offered on the Website, you must create an account, including a username and password, and provide certain information about yourself. You are responsible for creating and maintaining the security of your password. You agree to notify us immediately of any unauthorized access or use of your account.
By creating an account, you agree to receive infrequent communications from us. For example, you might receive notifications that other users have made comments or voted on a review you posted. You may also receive communications from other users, including rental car companies who wish to directly respond to a review or comment you previously made on the Website. You may opt-out of non-essential communications by accessing your User Profile.
The material and content accessible from this site, and any other website owned, operated, licensed, or controlled by Rental Car Reviews is the proprietary information of Rental Car Reviews or the party that provided or licensed the material or content to Rental Car Reviews. Such parties who provide or license material or content to Rental Car Reviews retain all right, title, and interest in the content. Such content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without prior written authorization of Rental Car Reviews, except that you may print out a copy of the material or content for your personal use and solely for that purpose. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or other proprietary notice or legend appearing on any of the material or content. Any use of the material or content outside the terms of this Agreement or any modification thereof is a violation of Rental Car Reviews’ intellectual property rights. No intellectual property rights nor title is transferred to you by accessing the Website.
Rental Car Reviews may contain forums, bulletin board services, chat areas, message boards, communities, personal web pages, and/or other message or communication features, which allow you to communicate with Rental Car Reviews users, the general internet community, or with a group of users (collectively the “Communication Features”). You alone are responsible for what you submit to the Website, including reviews, ratings, messages, posts, comments, votes, and responses (collectively “Submissions”).
By voluntarily posting your Submissions, you hereby grant Rental Car Reviews a royalty-free, perpetual, irrevocable, world-wide, non-exclusive, fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display all content, remarks, suggestions, ideas, graphics, or other information communicated to Rental Car Reviews, its users, or anyone else, through direct communication with Rental Car Reviews or the use of the Communication Features. Further, you hereby grant us the right to incorporate any Submission in other works in any form, media, or technology now known or later developed. Rental Car Reviews will not be required to treat any Submission as private and may use any Submission in its business, to include advertising and marketing, without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future operations. You acknowledge that Rental Car Reviews has complete discretion on whether to provide attribution to Submissions and that such Submissions may be shared with our subsidiaries, affiliates, or business partners. You also grant us the right to pursue legal action against any person that violates your or Rental Car Reviews’ rights in the Submissions by a breach of this Agreement.
Please note that, once published, your Submissions may not always be able to be withdrawn. You assume all risks associated with your Submissions, including anyone’s reliance on its accuracy, truth, quality, reliability, or any disclosure by you of information. You agree to use the Communication Features only to post, send and receive messages and content that are proper and related to the particular Communication Feature. You represent that you own or have lawful permission to use and authorize the use of your Submissions. You may not imply that your Submissions are sponsored or endorsed, in any way, by Rental Car Reviews, its subsidiaries, affiliates, or business partners unless expressly authorized by Rental Car Reviews..
When using any Communication Feature of the Website, you agree that you will not, and will not assist, encourage or enable others to post, send, submit, publish or transmit any material that:
- you do not have the right to post, including proprietary material of any third party, such as files containing content protected by intellectual property laws or rights of privacy or publicity;
- is unlawful or discusses an intent to commit a crime;
- is threatening, defamatory, libelous, obscene, vulgar, indecent, pornographic, racist, abusive, harassing, stalks or offensive;
- attempts to exploit or harm children by exposing them to inappropriate content, asking for personal information, or otherwise;
- seeks to collect information from others, including email addresses, without their consent;
- impersonates, misrepresents, or otherwise manipulates headers or identifiers in order to disguise the origin of the content or the sender;
- advertises any commercial enterprise, including offering services or products for sale, or otherwise engages in any other commercial activity, except as specifically authorized by Rental Car Reviews;
- solicits funds, advertisers, or sponsors;
- includes viruses, worms, and/or Trojan horses or any other computer code, file, or program designed to disrupt the functionality of any computer software or hardware;
- disobeys any policy or regulations including any content guidelines, established from time to time regarding use of this Website or affiliated website or business partner;
- contains links to other sites which contain content that does not meet the terms of this Agreement;
- violates our Content Guidelines, including the posting of fake or defamatory reviews, trading reviews with other businesses, or paying or being paid to write or remove reviews; or
- is able to access, retrieve or catalog any portion of the Website for the purpose of creating or employing a searchable database of business reviews.
Rental Car Reviews, and any third party that provides content to Rental Car Reviews, assumes no liability for any action or inaction by Rental Car Reviews or such third party with respect to any Submission. We do not control or endorse the content, messages or information found in any Communication Feature, and consequently, disclaim any liability with respect to the Communication Features and any actions resulting from your participation in such.
You represent that you have read and understood the Content Guidelines as set forth below.
User Review Guidelines
We want Rental Car Reviews to be the most trusted source on the Internet for reviews and tips on rental car companies and individual rental car locations. The best way to do so is through reviews that come from the reviewer’s own first-hand experience and interaction with the business. The best, most helpful reviews lay out an engaging narrative with plenty of detail and helpful tips. They will include details on price, courtesy of employees, cleanliness and quality of vehicles, how quickly and effectively issues were resolved, the ease or difficulty in the reservation and pick-up and drop-off processes, and the user’s overall impression of the business. Try to explain your experience without generalizing or making unsupported allegations. Also, make sure you are being accurate and relevant. We do not tolerate reviews that overly exaggerate or are misleading.
Because personal experience is the most reliable source for reviews, we will undertake a verification process in order to ensure that the reviewer actually rented a vehicle from the location specified and the review is based on true events. Reviews are not submitted anonymously and will be visible to Website visitors, other users, and rental car companies. Companies may respond to reviews publicly or through private messaging in order to give both sides of an argument so that users have all the facts and can make the most informed decision. Rental car companies will also be able to offer discounts, rebates, and rewards based on reviews and comments.
Rental Car Company Guidelines
Rental Car Reviews is a great forum for dialog between companies and their consumers, so we encourage rental car companies to engage with users and respond to criticism as well as praise. However, there are a few things we ask from businesses in order to participate on our Website.
Private messaging is often the best way to address a negative user review or critique, but companies may also be able to address issues publicly by posting comments to reviews or making posts on our discussion boards. Make sure you directly address the substance of the review and not the person making it. DO NOT: launch personal attacks, improperly entice users to change or delete reviews, advertise, or post self-reviews. If we catch companies reporting on their own businesses, we will take appropriate action against the company and will ensure that their Submissions are removed.
Lastly, never attack your competitors, reviewers, or Rental Car Reviews. Not only does this violate our terms related to relevancy and conduct, but it often gives savvy consumers a negative impression of your company. We want consumers and businesses to collaborate and interact in order to provide improved rental car services and happier customers, so be courteous, honest, and open.
Please read this section carefully. It limits the liability of Rental Car Reviews and its related entities, including its parents, subsidiaries, affiliates, related companies, suppliers, licensors and partners and the officers, directors, members, employees, agents, and representatives of each of them (collectively the “Rental Car Reviews Entities”) to you. Each paragraph below applies up to the maximum extent permitted under applicable law. Nothing herein is intended to limit any of your rights which may not be lawfully limited.
YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK AND IS PROVIDED TO YOU “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE”, WITH THE EXPRESS UNDERSTANDING THAT THE RENTAL CAR REVIEWS ENTITIES MAY NOT MONITOR, CONTROL, OR AUTHENTICATE USER CONTENT. THE RENTAL CAR REVIEWS ENTITIES MAKE NO CLAIMS OR GUARANTEES ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF THE WEBSITE, THE INFORMATION CONTAINED THEREIN OR THEREON, OR ITS SAFETY OR SECURITY. AS SUCH, THE RENTAL CAR REVIEWS ENTITIES ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, INCLUDING THE WEBSITE’S UNAVAILABILITY, SECURITY VULNERABILITIES, OR INOPERABILITY OR INCORRECT OR INACCURATE INFORMATION ON THE WEBSITE. THE RENTAL CAR REVIEWS ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE SUITABILITY OF THE INFORMATION, PRODUCTS AND SERVICES CONTAINED ON THIS WEBSITE, INCLUDING THE QUALITY, ACCURACY OR RELIABILITY OF THE BUSINESS LISTINGS, RATINGS, REVIEWS, LOCATION DATA, REVIEW FILTERS, VEHICLE MAKE AND/OR MODEL, FLEET INFORMATION, VEHICLE FEATURES AND/OR OPTIONS AND/OR EQUIPMENT AVAILABILITY, INFORMATION AND PRICING (INCLUDING BUT NOT LIMITED TO VEHICLE SAFETY EQUIPMENT AVAILABILITY, INFORMATION AND/OR PRICING), AVAILABLE ON THE WEBSITE, FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY INFORMATION, PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE AN ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE RENTAL CAR REVIEWS ENTITIES.
THE RENTAL CAR REVIEWS ENTITIES DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES AS TO THE PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE WEBSITE, AND ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. NO INFORMATION PROVIDED TO YOU OR ADVICE BY A REPRESENTATIVE OF ONE THE RENTAL CAR REVIEWS ENTITIES SHALL CREATE A REPRESENTATION OR WARRANTY. THE RENTAL CAR REVIEWS ENTITIES MAKE NO CLAIMS OR PROMISES WITH RESPECT TO ANY THIRD PARTY, INCLUDING BUSINESSES OR ADVERTISERS LISTED ON THE WEBSITE OR THE WEBSITE’S USERS. THEREFORE, WE ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THEIR ACTS, OMISSIONS OR INACCURATE INFORMATION. ALL ACTIONS YOU TAKE REGARDING SERVICES OR PRODUCTS OFFERED BY THIRD PARTIES THROUGH THE WEBSITE, INCLUDING PURCHASES, IS AT YOUR OWN RISK AND DISCRETION.
UNDER NO CIRCUMSTANCES SHALL THE RENTAL CAR REVIEWS ENTITIES AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES, EVEN IF RENTAL CAR REVIEWS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF THE RENTAL CAR REVIEWS ENTITIES AND/OR THEIR RESPECTIVE SUPPLIERS TO ANY PARTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID TO RENTAL CAR REVIEWS FOR THE APPLICABLE CONTENT OR SERVICE OUT OF WHICH LIABILITY AROSE.
THE LIMITATIONS OF LIABILITY SPECIFIED IN THIS SECTION SHALL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO THE BENEFIT OF THE RENTAL CAR REVIEWS ENTITIES, AND/OR THEIR RESPECTIVE SUPPLIERS.
You agree to indemnify and hold the Rental Car Reviews Entities, and/or their respective suppliers and any of their officers, directors, employees and agents (collectively the “Indemnified Parties”) harmless from any breach of this Agreement by you, including any use of Content other than as expressly authorized in this Agreement. You agree that the Indemnified Parties shall bear no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of any information accessed from this Website.
Third Party Websites
The Website may contain hyperlinks to websites operated by parties other than Rental Car Reviews. Such hyperlinks are provided for reference and convenience only and do not constitute or imply any endorsement or association with the operators by us. We do not control these third party websites and are not responsible for their content or their policies and practices. It is up to you to ensure that any link, on our Website or others, are free from viruses, Trojan horses, worms, defects and other destructive programs.
Third Party Advertising
Rental Car Reviews and its licensees may display advertisements and other information adjacent to or included with your Submissions. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising is subject to change without notice.
Trademark and CopyrightsPolicy
Trademarks, service marks, logos, and copyrighted works appearing in this Website are the property of Rental Car Reviews or the party that provided the trademarks, service marks, logos, and copyrighted works to Rental Car Reviews. Rental Car Reviews and any party that provided trademarks, service marks, logos, and copyrighted works to Rental Car Reviews retain and reserve all rights therein. All content of Rental Car Reviews’ and the Rental Car Reviews Entities are: Copyright © 2013-2014 Rental Car Reviews, PO BOX 590273, Newton Center, Massachusetts 02459, All rights reserved.
If you believe that materials posted on the Website violate your intellectual property rights, please contact us by fax, mail or email at the addresses listed below. Please include:
- an electronic or physical signature of the individual authorized to act on behalf of the owner of the copyright or other proprietary interest;
- a description of the alleged infringing work;
- a description of where the work is located on the Website;
- your address, telephone number and email address;
- your statement that you have a good faith belief that the disputed use is not authorized by the copyright or other interest owner, its agent or the law; and
- your statement, made under penalty of perjury, that the information contained in your notice is accurate and that you are the owner of the subject material or are authorized to act on such person’s behalf.
We will review and address all notices that comply with the requirements above. If we remove or disable access in response to such a notice, we may notify the owner or administrator of the affected site or material so that he or she can make a counter-notification.
If you believe that materials posted on the Website should not have been removed for alleged infringement, please contact us by mail or email at the addresses listed below Please include:
- your physical or electronic signature;
- a description of the content that was removed or disabled by mistake, where it was located on the Website, including the URL address if possible;
- your address, telephone number and email address;
- your statement, under penalty of perjury, that you have a good faith belief that the content identified above was removed or disabled due to a mistake or misidentification; and
- a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if outside of the United States, for any judicial district in which Rental Car Reviews may be found, and that you will accept service of process from the party who reported your content, or that party’s agent.
Rental Car Reviews
Attn: IP Dispute Dept
PO Box 590273
Newton Center, MA 02459
Or by email:
We strongly encourage you to seek legal advice before filing a notice. Any misrepresentations in your notice regarding allegations that material or activity is infringing may expose you to liability for damages, including costs and attorneys’ fees.
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, Rental Car Reviews has adopted a policy of terminating, in Rental Car Reviews’ sole discretion and in appropriate circumstances, Users who are deemed to be repeat infringers. We also may, at our sole discretion, limit access to the Website and/or terminate accounts of any User who infringes any intellectual property rights of others, whether or not the User is a repeat infringer.
As stated above, Rental Car Reviews may require you to create a username and password in order to access all features of the Website. You alone are responsible for the security of your password. Rental Car Reviews will be entitled to monitor your password and, at its discretion, require you to change it or terminate your account.
You are strictly prohibited from using any features or services of the Website to compromise security or tamper with system resources and/or user accounts. The use or distribution of programs designed to compromise website security, including password guessing programs, cracking tools, or network probing tools, is strictly prohibited. If you are involved in any violation of system security, Rental Car Reviews reserves the right to release your details to outside websites’ system administrators in order to assist in resolving security threats. Rental Car Reviews reserves the right to investigate suspected violations of this Agreement.
Further, Rental Car Reviews and the Rental Car Reviews Entities reserve the right to cooperate fully with law enforcement authorities or court orders requesting or directing us to disclose the identity of anyone posting, emailing, publishing, or otherwise accessing and making available any materials that are believed to violate this Agreement. BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD HARMLESS RENTAL CAR REVIEWS AND THE RENTAL CAR REVIEWS ENTITIES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY US DURING OR AS A RESULT OF OUR INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER RENTAL CAR REVIEWS OR LAW ENFORCEMENT AUTHORITIES.
Choice of Law and Venue
This agreement, as well as any claim, cause of action or dispute that might arise between you and Rental Car Reviews and the Rental Car Reviews entities, will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law provisions. FOR ANY CLAIM, CAUSE OF ACTION OR DISPUTE BROUGHT BY EITHER PARTY, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE STATE AND FEDERAL COURTS LOCATED WITHIN SUFFOLK COUNTY, MASSACHUSETTS.
We may close or suspend your account or your ability to use certain portions of the Website, and/or ban you outright from the Website for any or no reason, and without notice or liability of any kind. Any such action could prevent you from accessing your account, the Website, your Submissions, or any other related information. If any part of this Agreement is found to be invalid, illegal or unenforceable, the remaining provisions will remain enforceable, legal and valid.
- You agree that no joint venture, partnership, employment, or agency relationship has been created or exists between you and Rental Car Reviews as a result of this Agreement or use of the Website.
- This Agreement constitutes the entire agreement between you and Rental Car Reviews relating to the subject matter of this Agreement and supersedes all prior or contemporaneous proposals and communications, whether oral, written or electronic between you and Rental Car Reviews.
- A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as any other business record or document originally created and maintained in printed form.
- We reserve the right to modify, update or discontinue the Website at our sole discretion, at any time, for any or no reason, and without notice or liability.
- We may provide you with notices, including those regarding changes to this Agreement by email, regular mail, or through updates on the Website.
- Except as otherwise stated, nothing herein is intended, nor will be deemed to confer rights or remedies upon any third party.
- Any failure on Rental Car Reviews’ part to exercise or enforce any right or provision of the Agreement does not constitute a waiver of such right or provision.
Any rights not expressly granted herein are reserved.
© 2013-2015 Rental Car Reviews. All rights reserved.