Thrifty Car Rental - San Juan Luis Munoz Marin International Airport - SJU - Puerto Rico

The customer services is not good. They charged me for gas, stating that I requested prepaid gas. I replaced the gas 8/8. I called them several times and they gave me the run around.

The day I went to pickup the rental car, there were no cars available. What's worse there was an American customer in front of me, and the counter clerk was talking horrible about the customer in Spanish. The clerk was rude and refused to honor the open agreement the customer already had opened. Thank God I understand and speak language. After I returned the car with everything in perfect condition and a full tank of gas, they charged me an extra $24 to my card. One hour and 52 minutes later they still refused to explain why the extra charge. No refund of the extra charge. And they hung up on me because I insisted on a refund and an explanation for the charges. I called them back and the person who answered said there was no person by the name I was given and the manager wasn't available. Funny how he didn't know the name of his own supervisor. This rental office is a joke!!! I'm puertorrican and I'm embarrassed to say that this happened in Puerto Rico.

Beware to those who have early flights. Our flight leaves at 7 and they don't open until 6 am. The security guard told us it happens all the time. Just pay the $75 fee and leave it at the airport.. Why do I pay for them not being open!! At least have a drop box!