Car Rental / Car Hire
North America
USA
Texas
Hertz Car Rental - Houston - Great Uptown - Westin Galleria Hotel - Texas - USA
Hertz Car Rental - Houston - Great Uptown - Westin Galleria Hotel - Texas - USA
Details
Address
5060 West Alabama
Houston - Texas - USA
State
Texas
Postcode
77056
Country
USA
Phone
7136290190
Latitude
29.7379391
Longitude
-95.4626116
Is this a Corporate Location?
YesHours
Monday
07:00 - 19:00
Tuesday
07:00 - 19:00
Wednesday
07:00 - 19:00
Thursday
07:00 - 19:00
Friday
07:00 - 19:00
Saturday
08:00 - 17:00
Sunday
08:00 - 17:00
Currency/Tax/Deposit
Cash / Debit Card Information
May be possible at the discretion of the station manager
Deposit
300.00 Minimum
Currency
USD - US Dollar
Vehicles/Fuel
Fuel Policy
Full to Full
Age/Drivers
Minimum Age
20 years
25 years for Prestige and Adrenaline Collections and select specialty vehicles
Young Driver Surcharge
15.00 per day for Groups A-G drivers aged 20-24
25.00 per day for other Groups drivers aged 20-24
Additional Drivers per Day
13.00
Additional Drivers per Rental
91.00
Insurance
CDW Price per Day
28.99
Collision Damage Waiver Excess
Zero
LIS Price per Day
13.95
PAI Price per Day
5.95
Personal Accident Insurance Excess
Zero
Equipment
GPS Unit
Yes - Subject to AvailabilityGPS Price per Day
12.99
GPS Price per Week
90.93
Baby Capsule
Yes - Subject to AvailabilityBaby Capsule Price per Day
11.99
Child Seat
Yes - Subject to AvailabilityChild Seat Price per Day
11.99
Booster Seat
Yes - Subject to AvailabilityBooster Seat Price per Day
11.99
Roof Racks
Yes - Subject to AvailabilityRoof Racks Price per Day
14.00
Ski Racks
Yes - Subject to AvailabilitySki Racks Price per Day
14.00
Satellite Radio
Yes - Subject to AvailabilitySatellite Radio Price per Day
5.00
Satellite Radio Price per Week
35.00
Portable DVD
Yes - Subject to AvailabilityPortable DVD Price per Day
10.00
Portable DVD Price per Week
70.00
One Way Rentals
Domestic One Way Rental Information
Group A only permitted within Pick Up City
Generally not permitted with Groups H4/K/K4/M/P4/P6/S4/S6/U4/V/V4/V6/W/W6 unless specified below
Free of charge within Renting State for Groups B/C/D/F
Free of charge within Renting City for Groups A/E6/F6/G/I/R/L/L4/Q4/U/T/T6
Other Drop Off charges based on distance from Pick Up Location
Outside Renting State - Groups B/C/D/F = 50.00/0-250 miles | 100.00/251-500 miles | 300.00/501-1500 miles | 500.00/1501+ miles
Outside Renting City - Groups E6/F6/G/I/R/L/L4/Q4/U = 50.00/0-250 miles | 100.00/251-500 miles | 300.00/501-1500 miles | 500.00/1501+ miles
Outside Renting City - Groups T/T6 = 100.00/0-250 miles | 150.00/251-500 miles | 350.00/501-1500 miles | 550.00/1501+ miles
One Way never permitted to/from Alaska | Nantucket | Martha's Vinyard
International One Way Rental Information
Not allowed
T&Cs
Minimum Rental Duration
1 day
Maximum Rental Duration
62 days
Maximum Duration Comments
If more than 62 days are required, multiple reservations will be requred. Eg. A 62 day booking and an 8 day booking for 70 days total.
Mileage Allowed Per Day
Unlimited for Standard Car Groups | 100 miles for Specialty Groups - quoted during reservation
Roadside Assistance Available
YesRoadside Assistance Price per Day
3.99
Driving Restrictions
Vehicles may be taken into Canada but must be returned in the US
Vehicles are not permitted into Mexico without special additional insurance
Vehicles may not be driven on poorly maintained or upaved roads
Grace Period
29 minutes
Verified Renter reviews ®
1 reviews
(Updated: October 27, 2014)
Overall rating
4.1
Miles/Kilometres on Pickup
3.0
Location Convenience
2.5
Staff / Quality of Service
5.0
Vehicle Condition - Outside
5.0
Vehicle Condition - Inside
5.0
Houston, we have a problem
We received the most wonderful service from Porscha at Hertz Westin Galleria. Hertz at another Hertz at Houston had messed up our email booking from Australia. We had booked well ahead of time and requested a GPS as we're from Australia, also informed them we would be returning the car to San Antonio airport and would like the car delivered to us at The Houstonian. All of this was efficiently agreed to, we received an email confirming it and a quote for $91 a day.
On the day we were to receive it, we were told we'd have to collect it from the Westin (we only had a couple of hours free as we were here to attend a wedding) and it was now going to cost a massive $173 per day. To add insult to injury, when we arrived to collect it, there was no GPS.
This was totally unacceptable, but Porscha remained calm and professional under pressure and tried everything in her power to get us a GPS or the large car we needed (4 adults plus two very young children in car seats) . Unfortunately her colleagues were not as professional and did not seem to care about our predicament. The upshot was we were told there was not a GPS available in all of Houston and had to take the car without it and I am very unhappy with Hertz's reaction and look forward to some recompense for our troubles.
I look forward to you contacting me via my email address.
Thank you
Service
Mentionable Staff
Porscha
Comments
We received the most wonderful service from Porscha at Hertz Westin Galleria.
Porscha remained calm and professional under pressure and tried everything in her power to get us a GPS or the large car we needed (4 adults plus two very young children in car seats) . Unfortunately her colleagues were not as professional and did not seem to care about our predicament.
I also want Porscha to be acknowledged by Hertz as she represents your organisation in an outstanding manner.
Porscha remained calm and professional under pressure and tried everything in her power to get us a GPS or the large car we needed (4 adults plus two very young children in car seats) . Unfortunately her colleagues were not as professional and did not seem to care about our predicament.
I also want Porscha to be acknowledged by Hertz as she represents your organisation in an outstanding manner.
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