Alamo Car Rental - Niagara Falls International Airport - IAG - New York - USA

AirportAlamo Car Rental - Niagara Falls International Airport - IAG - New York - USA

 
2.6 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Niagara Falls International Airport
2035 Niagara Fall Boulevard
Niagara Falls - New York - USA
State
New York
Postcode
14304
Country
USA
Phone
+1-716-298-1000
Latitude
43.1093402
Longitude
-78.9495214
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:00 - 17:30
Tuesday
07:00 - 17:30
Wednesday
07:00 - 17:30
Thursday
07:00 - 17:30
Friday
08:30 - 18:00
Saturday
08:30 - 17:30
Sunday
09:00 - 20:00

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
1.0
KH
Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
1.0

STAY AWAY FROM ALAMO

Terrible terrible experience. Rented from Buffalo, NY airport. Service desk staff was playing on her phone when we were at the desk. Very rude during the check in process. Car broke down after 10 minutes of driving. Called service desk for a whole 30 min without answers. Called roadside and was told to wait 2-3 hours in the freezing cold for a tow truck to come. Roadside service staff then tried to contact the airport service desk without success. And when tow truck came, the driver wanted to take our keys and had us wait in the cold with our luggage for a cab. Had to call and order a cab back to the airport and paid out of our own pockets for the cab ride. And when we told the service desk staff about the situation, she was very indifferent about the whole thing. We then asked to speak to the manager, who was in fact, as rude as the service desk person, and she dismissed our situation and offered to give us a smaller, lower grade vehicle with no compensation of either the time we wasted or the money we paid for the cab. She then told us that they do have two same grade vehicles but they have to reserve those to the customers later in the night. Desk staff, Jessica, and Manager, Bridgette, were very rude and not helpful in the whole process. Ended up paying $200 more to rent from another company. Ruined our vacation and ended up getting 3 of us sick. Never rent from Alamo again!!

Service

Mentionable Staff
Jessica, and Bridgette
Comments
Jessica, the services desk staff, and Bridgette, the manager are condescending, rude, indifferent, and incompetent. They both look like they hate to work there and they have VERY POOR customer service and problem solving skills.
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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