Sixt Car Rental - San Francisco International Airport - SFO - California - USA
- Automatic Transmission
- SUV / 4x4
- Prestige / Luxury
- Sports Cars
Unverified Renter Reviews
Inconvenient + bad service
They messed up my name in the reservation and there is no way to fix that online, but there is also no way to reach a human being at Sixt other than going to a counter. The SFO location requires that you take the airport shuttle even if you're trying to drive to it. They claim that you can just go directly to your car if you give license and other info online first but they aren't actually set up to do that. Overall one of the worst car rental experiences I've ever had.
Slowest service ever
Horrible Rental Car Experience with Sixt
We were given a lemon at night (with no inspection done by the company employees) that led to $1500 repairs and 8 days of being stranded in the middle of nowhere.
We got a 2015 Volvo with 24.000 miles for two months from Sixt San Francisco office, and thought we had a nice deal. After all how often do you get a Volvo for $20 per day? Upon arriving to Mono Lake and finally looking at the car more carefully we realized that:
1) One of the tires on our AWD vehicle was not the same. All tires on AWD cars should be the same.
2) The tires were already worn out, which lead us to getting a flat later.
3) Windshield wipers were old and not cleaning the glass. We had to keep pulling over at gas stations to clean the glass manually.
4) The electric plugs in the car (Lighting adapters) were not working at all so we couldn't charge our camera batteries or use them for flat tire sealant repair.
5) Maintenance light came on about two weeks after 450 miles driving, just when we were 9000 feet up, camping at Bristle Pine. This means the car was not properly maintained especially when being rented out to us for 2 months.
The company gave us different answers to what we should do about the broken car, every time we talked to them on the phone or in person. In general we were presented with two choices:
1) Use their towing services at $185 per hour. We were 6 hours away from their nearest office.
2) Not use their towing and thus fix the car ourselves, which we did in the end.
On the second day after the maintenance light went off on the car, we got another light that started flashing. The car lost quite a bit of oil and to avoid killing the engine we had to shut down close to the Bristle Cone Pine visitor center at 11.000 feet. $1100 and a week later, on the way to return the car, we got a flat tire. (Did I mention worn out tires?) Now the company is refusing to reimburse us for anything, even after the branch manager promised we would get reimbursed!