Sixt Car Rental - Miami International Airport - MIA - Florida - USA

This company is the most pathetic and fraudulent company I have ever dealt with. I paid for a Mercedes E350 and as expected it was not available. They tried to upgrade me to a BMW 750 for twice the price. I eventually accepted a Volvo for the original price. The attendant asked if we would like to return the car with a full tank of gas or have them do it. I said we would do it. She had me sign and initial the form and me being in a rush just signed it without reading it. We returned the car with a full tank and the receiving attendant said everything was good to go. We left and a couple of days later we received a final bill except we were charged for them to fill it up, but it was already a full tank. I contacted them and the customer service department refunded the gas charge. Then 5 days later, I received an email saying the car had damage and since I purchased the additional insurance they needed me to fill out the form so they could make a claim with the insurance company. Only problem is, there was not damage on the car except for the minor damage when I picked it up. They are trying to scam the insurance company with a false insurance claim. I have forwarded all of this information to my attorney and I will just let the courts figured it out!!! DO NOT USE THIS COMPANY!!!!!!!!!

Be careful!!!! Fraud company. Over charged me $200 for a car rental without me consenting to it. Now, customer service is ignoring my request of reviewing my claim. Customer service representative told me that a manager will call me back, but they never did. Be careful from the airport staff when picking up the car, they will add hidden charges without telling you. They never sent me a copy of the agreement I signed when asking for it.

This place is disgusting. The only reason I gave them A star, is because the car was fine. My husband picked up the car and was never asked to do a once over with an agent (like most places do), and he, being on vacation was excited to get out of there so he didn't do a thorough exterior inspection. We had the car for 3 days- he drove from Miami airport to our condo, parked overnight in the garage, then we drove to key largo (clearly at slow speeds) without any incidence, then drove back to the condo garage overnight. The next day, we drove to the airport. That was it. No trouble, the garage was secure and spacious, no chance of anything besides normal road wear. We get to the airport and the attendant starts circling the tiniest flecks of paint missing. I took photos because she seemed shady and was taking hundreds of photos of 4 small places. We get a bill for $700. For labor, parts, and time of the car being out of service. Also in the photos is a dent that was NOT reviewed by us when we dropped the car off, and with the lighting it is hard to see what is even present in the picture. The whole situation is shady and disgusting. We are responsible adults who had nothing but a short amount of smooth driving and we come away with a bill for $700? I've rented across the country and have NEVER, EVER had this horrible of an experience. Reading other reviews I feel validated because they mention questionable damage, noticeable touch up paint, and agents "knowing what they were looking for." Pathetic. I will not stop spreading the word on how horrible the company is. I am outraged.