Firefly Car Rental - Tampa International Airport - TPA - Florida - USA
Unverified Renter Reviews
Horrible Car Rental
The worst car rental experience ever. The car had cigarette butts all over the place. The loser showing us the car was flirting with my wife and offering to sell us weed. Totally unprofessional. Then to top it all off, when I returned the car with the same amount of gas I was charged $55 for not filling the tank. Do not give Firefly in Tampa your business! Worst company ever.
Waited 40 min and other travelers waited 1 he 20 min. Kept calling firefly but the mailbox was always full. When I finally reached an agent, I was told they did not know where the driver was. Then I was told to ask another rental company to drop me off. REALLY! Bus driver showed up as I was making other arrangements. Got on the bus and it smelled of marijuana. Customer Service center was in chaos when I arrived. I was told that the drivers worked for a third party not affiliated with Firefly. I spoke with Manager for the drivers and she made excuses for the smell on the bus, even admitted that others had the same complaint. When they processes my rental I found out that they did not have any cars but that someone would be bringing cars in about 15 min. At this point I had already wasted an hour and 45 minutes and did not appear to be any closer to receiving a car. I called Hertz, made a reservation and took a shuttle back to the airport. Learned a valuable lesson .... You get what you pay for!