Budget Car Rental - Tampa International Airport - TPA - Florida - USA
Verified Renter reviews ®
The absolute worst rental company EVER!!!!
My husband and I booked a car with Budget online and paid for it ahead of time. We landed in Tampa, picked up the car and drove to our friend's home which is approximately 40 minutes from the airport. We did not drive the vehicle during our stay in Florida. We returned the car to the Tampa airport 4 days later with minimum miles on the vehicle.
Over a month later, we noticed that we were charged $250.00 and we were floored. I placed about 8 calls to Budget over a matter of 1 1/2 weeks and could not get through to anyone who could explain this charge and was transferred to different departments in which no one could help me. At one point, I was advised to call the Tampa airport so I did and I spoke to someone who advised that the charge was a cleaning fee as there was an odor of smoke in the car. ARE YOU KIDDING ME? My husband and I do not even smoke. I was also told that the reason I was transferred all over the place is because there was no evidence, photos, proof etc. to warrant or not warrant the charge. I was told that when there is an additional charge that I have the right to dispute it and I can request that they email me their uploads of proof. Almost 2 months later, we received a letter stating that the charge was warranted, but still no proof. We received an email from Budget and was advised that the fee was warranted. I replied to that asking them for their proof or uploads and still have not received a response.
This place is a total scam and can apparently add fees, charges, etc. without warrant. I called Chase bank and there was nothing they could do. I have rented over 100 rental cars in my lifetime, but I will NEVER, EVER, EVER rent with Budget again. I have never dealt with a rental company that was so unprofessional. I think that they give you the best price possible, but then add charges to make up for their loss of the original cost of the rental. I will certainly never stray from Enterprise again as we have never had a problem with them.
Unverified Renter Reviews
Disappointed. I just PCS’d in from England and I don’t usually write reviews but wanted to warn others to ensure they read every bit of the rental agreement before signing for a car at budget. While in England I reserved a truck online for 10 days at $312 for me my family and all our luggage. When I arrived I was offered an upgrade to a spacious denali because they had one ready at a cost of 40 additional dollars for a TOTAL of $352 for 10 days. We were given this number and told multiple times that the TOTAL was $352. After turning it in today I find we were charged $40 additional a day for a total of $400 for 10 days which equals $860.39 nearly 3 times the amount I wanted to pay for a rental. At no point did this number come up nor did an additional $400 come up. She simply said the total for the 10 day rental would be $352 she pointed on the lines to sign and we signed unaware we were about to pay for a very hefty rental agreement. Looking at the contract you would usually sign next to those areas but it seems they were put in digitally and only say (agreed). After receiving this bill I immediately called customer service to no avail. They told me to call Tampa international to speak to them directly but having called again they did not answer and I was referred to another budget representative who told me to just keep trying that number. Please if you are coming in from another base do not just sign based upon any oral agreement no matter what was spoken to you. Read and ask them to show you on your agreement your estimated total charges on top of the total amount and what you will absolutely pay at the end of your rental.