Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Goldcar nightmare

Do not book Goldcar. I have reserved a car with them for a forthcoming holiday in Mallorca. I need to modify my booking. It is impossible. It is also impossible to cancel despite their so called free cancellations policy. No one ever answers any of the phone lines. Now having read all the other negative reviews about Goldcar, I wish that I had never come across them. I am flying to Mallorca with a sense of dread.

Service

Comments
Impossible to contact any staff - do they exist?
Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear Lawyer1,

We apologize for the delay in our response. Please contact [email protected] for any technical issue related to the website. Booking cancellations are indeed free of change 24 hours prior to collection time. We hope that everything went well at the counter and that you are enjoying your rental and your stay in Mallorca.

Kindest regards,
Victoria R.
Goldcar representative

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