Review Detail

Overall rating 
 
2.3
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

Horrible Service at Tocumen International Airport Panama for Dollar Car Rental

People travelling from USA to Panama who have booked their car rental online and have US driving lic please beware if you don't speak Spanish like me and moreover if you don't want to be charged doubled please make sure you don't choose these people. They will put a hold on your account for $500 regardless you buy insurance or not from them and moreover this a new thing I learned one of my trips to panama that you will be charged a minimum of $18.95 for liability insurance plus if you want to have full coverage it will be $29.95 on top of 18.95 per day. So to sum it up I paid $22 for the car plus $29.95 for full coverage and $18.95 for the liability insurance. I ended up paying $70/ day for one day car rental. Moreover the staff is very unprofessional and don't explain you everything. Before you take the car from them make sure you notice and make them write even the smallest dent in the car as when you will return the car, they will check the car with the finest comb hair. I was very disappointed with the service and people at the counter of Dollar rental car. Also there is no phone number to reach them directly nobody gives their names and tell you to do whatever you want when you say you want to file a complaint. This is unacceptable being charged so much and getting horrible service.

Service

Mentionable Staff
Nobody
Comments
Horrible staff with no customer service skills they are rude and dont listen what you are saying and try to sell their insurance. Never to go to dollar rental car again in future.
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