Thrifty Car Rental - Amsterdam Schiphol Airport - AMS - Netherlands

I see already two other -now closed- forums are dedicated to the dirty tricks and dealings of Amsterdam Airport's Thrifty Car Rental. Probably no wonder that they will ALWAYS beat any other companies quote on this location.... 1. I have pre-paid a 2 day car rental with them at 68 EUR 2. Two days before traveling my girlfriend's work schedule changed, so I had no other choice but to go online and cancel this reservation. 3. To my biggest surprise, it turns out that cancellation with this company is always for a fee, but within 7 days that fee is the 100% of what you have paid. So I'm not even sure why I have bothered canceling it as it resulted losing all my money, 68 EUR anyway. (PLEASE NOTE, THAT AS RIDICULOUS THIS CANCELLATION POLICY IS, IT IS STILL 100% MY STUPIDITY TO FALL FOR IT, I SHOULD HAVE READ ALL THIS BEFORE MAKING THE BOOKING, FAIR ENOUGH...WHAT HAPPENED NEXT, IS HOWEVER, WHAT I WANTED TO SHARE WITH YOU, HOPING YOU WONT DO THE SAME MISTAKE OF DEALING WITH THIS COMPANY) 4. Since quite a significant amount of the car rental are airport fees, it is a tad bit on (could we say illegal) that even that segment of your payment is lost on cancellation. I mean I have never even been to the airport, hard to see what sort of "airport fees" did really occur, but hey. 5. Within a few hours after this completely pointless cancellation, it turns out that my girlfriend can still get half day off, so we can fly with a later flight, and will only lose 1 day of our 2 day mini-break. 6. I call the company to let them know, that instead of canceling, I would just like to shorten my reservation and would appreciate if the 68 EUR that I have just lost with them a few hours ago, could be used against this 1 day rental (and even pay if any processing fees would occur) 7. The company laughed in my face, saying that money is already collected as cancellation fee, I wont be able to use it, don't bother, good bye. 8. I had difficulties to believe a company would care so less about serving (and of course keeping) me as a client, like the money I had lost went straight away to some magical place where its no longer accessible... it went to their pocket, for no work or service too. All I wanted is to have some empathy on that, since I have already paid 68 EUR for precisely nothing, and I still wanted to remain their client (and still even pay some fees, despite all I wanted is to make my pre-paid 2 day reservation into a 1 day one......) , instead of starting a brand new reservation with a brand new company. They said, in the most unfriendly and humiliating way possible "WE ARE NOT EVEN THRIFTY, WE ARE HERTZ, GO WITH YOUR PROBLEMS TO THRIFTY, WE ARE JUST GIVING THE CARS TO THRIFTY CLIENTS....so whats the number of Thrifty I've asked, even though I was calling the number on my reservation voucher... I DON'T KNOW, I DON'T THINK THEY HAVE A NUMBER IN HOLLAND...." 9. Funny thing is, we have had just the most ridiculous rip-off done on us by Thrifty in Budapest not one year ago (at that time they charged us 50 EUR late fee on a 1 Hr 20 Mins delay on a car that we have rented at 22 EUR a day...) 10. At that time we thought it was some attitude problem of a visibly unfit to work, man-hater lady, however, no I can see clearly that its just the way Thrifty operates. Once this company puts their hand on your money and/or credit card details they will treat you like sh1t. ZERO percent empathy, 100% money. Well that's it folks, we have ended up making a new reservation with another company...lesson learned: A.) never cancel a reservation that will take 100% of your payment for cancellation anyway (let it just run, let them even look for you, at least they will do SOMETHING for that money) B.) NEVER BOOK WITH THRIFTY (they don't need you as a returning customer for years and decades to come, they will just rob you blind in the here and now)