Hertz Car Rental - Deventer - Netherlands

CityHertz Car Rental - Deventer - Netherlands

 
0.0 Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Address
Dortmundstraat 6
Deventer - Netherlands
Postcode
7418 BH
Country
Netherlands
Phone
0570 500888
Latitude
52.243597
Longitude
6.1914638
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
CLOSED
Sunday
CLOSED

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full
Vehicle Types Available
  • Commercial Van
  • Commercial Truck

Insurance

CDW Price per Day
30.00
Super CDW Price per Day
19.00
Theft Protection Price per Day
23.00
PAI Price per Day
8.00
PAI Price per Week
56.00

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
16.00
GPS Price per Week
75.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
55.00
Baby Capsule Price per Week
55.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
55.00
Child Seat Price per Week
55.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
25.00
Booster Seat Price per Week
25.00
Portable DVD
Yes - Subject to Availability Yes - Subject to Availability
Portable DVD Price per Day
4.00
Portable DVD Price per Week
20.00
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Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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(Updated: April 12, 2016)
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Avoid Hertz Deventer

I booked a car at Hertz Enschede location in early Feb. There was no person at that location, but also no sign that it shouldn't be open. Asking at a the service station next door revealed that this location had been closed since a week for business. They told me to call the Hertz in Deventer some 50 miles from where I was.
Staf at the Deventer location was particularly unhelpful (and rude). Their attitude was that it was me who wanted a car, so it should be me who would have to make an effort. To somehow make my way to their location.
It apparently did occur to them that I hired a car because (a) I had no means of transportation (not even to quickly drive 50 miles in the wrong direction to where I had to be to pick up a car) (b) did have to be somewhere on time (I allowed for 1 hour slack on an 1 hour drive, which seemed reasonable, meaning I had to be there 2 hours after my scheduled pick-up time). I rent more often, in many places, with many companies, in many countries, but no car rental agency has ever been so oblivious to the needs of their customers, and why they rent cars.

So in the end I go NO car, missed the appointment, had to hire a more expensive car with europcar (happens when you book last minute), no repy from customer service. Eventually I got reimbursed for the prepaid booking, but I would give ZERO stars if I could.

My Response to the Owner's Reply

Date of Reply
April 05, 2016
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