Dollar Car Rental - Amsterdam Schiphol Airport - AMS - Netherlands
Unverified Renter Reviews
The only reason I was a bit lower on scoring was that the car wasn't cleaned inside or out and was missing a aerial, the car that I reserved was not there but I was upgraded overall the staff was pleasant to deal with and the shuttle was quick to arrive . Have already booked my next rental with Dollar in Amsterdam.
VIA GOOGLE TRANSLATE
The rental office is chaotic and the cars are regularly serviced but the rent is relatively low. Afterwards was written without consulting 2x 30,25 Euro from my credit card for the treatment (handling) and not for the payment of a fine, the amount of the ticket was lower than the cost of treatment (administration fee/handling charge). The low rent must obviously be compensated with "hidden costs".
VIA GOOGLE TRANSLATE:
Dollar has no office at the airport and it takes time to wait for the shuttle bus and wait for the rental.
irritating and will go elsewhere next time
Nasty surprise is that the amount for an outside hours drop off fee is nowhere mentioned so we just had to take it that this was 25 euros. Not cheap. Worst of all is that the paper you get for an out of hours drop off mentions an address at 15 minutes walk away from the departure terminal and was closed. Not handy if you have an early flight. After wasting 30 minutes searching we discovered a drop off point at the bottom of departure hall... which wasn't mentioned on the bit of paper we were given. Crowning the cake was, when we phoned later in the day to complain about this (thinking to remind them to change the info - for future clients), that we were told that it was our mistake and we should have known better! With ridiculous extra fees like that PLUS impatient and impolite staff we'll go elsewhere next time.
Extra payment unverified
After I brought the car back on the 27th. of July the person at Dollar Hoofddorp went to have a look at the car and petrol gage and find all present and correct. Still a month later i saw on my Bankstatements that on the 27th of July and the 30th July 2015 they did withdraw R866 from my creditcard. How come. Any answers from Dollar Amsterdam? Or shall I spill the beans in the social media?