Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Never Rent from this place unless you want STD's

Can I say worst experience EVER!! We got into town and had trouble finding the place it’s in a dumpy commercial complex looks like the 1970's forgot it. We open the door to the place and looks like it’s going to fall off there was some plastic piece hot glued to the door. We go in and place is gross and old. They was some little old foreign man behind that counter and could barely speak English. There was a line of people waiting for a long time and upset. We waited for about 2 hours to finally have him check us in. He kept talking about we were lucky there are no rentals left in town. We were quite upset at this point that this office only had "ONE" employee we asked him if anyone else worked there he said no he is the only one. The guy lied to us several times about the rates and he would give us the best deal (we found out what his deal was later when we looked at our credit card statement). He got our info and credit card told us our car was out front, that the gas tank was full and he handed us the keys. We went out and the car was filthy dirty, I opened the door and car looked dirty like they never clean it. There was French fries under the seat and an empty coke can under the other seat and car smelled funny. We just threw our bags in the car and drove to the hotel. When I unloaded the car. I noticed a shiny wrapper on the floor and there was an old condom wrapper poking out the back seat. I told my wife and she screamed and said she would have to get the hotel towels on the seats to ride in that car ever again, this was the most disgusting rental I have ever rented. We decided to stay a week longer on our vacation and called and told him we would be running extra week over and if we would get the same rate. Keep in mind this was during the peak of summer and no other rentals were available. The old guy in his broken English said "no problem I will take care of you yes I will take care of your rate and give you the same rate". So we had to keep the rental or not have a car at all. When we finally took car back and again they guy gave us more horrible customer service made us wait for an hour then just yelled and told us to leave the keys. I told him no I would wait until he closed me out. So we waited he said he closed us out gave us no receipt said he took care of us. When we got back home a few days later I checked my charges online and the slimy old guy added all sorts of charges to our rental and charged us almost double for the extra week. This place is desperate for money and scams customers. BEWARE NEVER GO TO THIS HORRIBLE PLACE!!

Service

Mentionable Staff
Horrible
Comments
Never wish this place on my worst enemy...
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