Budget Car Rental - Eindhoven - Netherlands

CityBudget Car Rental - Eindhoven - Netherlands

 
3.2 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Jeroen Boschlaan 220 B
Eindhoven - Netherlands
Postcode
5613 GD
Country
Netherlands
Phone
+31 88 2847 040
Latitude
51.4360686
Longitude
5.5038685

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Improper practices by Budget Rent a Car, Holland

This is NOT a complaint about the desk staff at Eindhoven airport. It is a serious complaint about the follow-up and invoicing by Budget rent a car.
We were correctly fined by the Dutch authorities for speeding (not much but still). We received a letter from the same authorities with details how to pay the fine of € 30,00. We paid the same day. We got two letters from Budget informing that our credit card was charged with € 42,35. We sent an email which was never replied. The help desk was impossible to reach but after receiving a second letter from Budget we phoned again and after nearly 20 minutes waiting we got the following answer: the extra credit charge does not include the fine but is merely for administration costs! Mind you...

Service

Comments
See under comments. Customers: be aware! There are many complaints about Budget Rent a Car. No transparency, no follow-up of correspondence and a complete lack of respect for a faithful customer.
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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