Unverified Renter Reviews
Thieves thieves thieves
I usually do not write reviews because i believe the negative reviews affect small business owners. But i decided to write this one since this company has unethical practices. We rented a car for 8 days, we told them upfront that we do not need insurance as our credit card covers us. On the day of return, they claimed that there is a chip off on the windscreen and we did it during the rental period. We didn't have time to find a picture to challenge the claim. So, we decided to pay for the damages ($650). But, later on, I looked thru my camera pics and realized that the damage was already there when we got the car but the lady had not marked it. It isnt our fault either that we didnt notice at the time we got the car. Because when we got the car, there were water droplets on the windscreen, and the chip off was so tiny, we didnt notice it among the droplets. Yes, it was our fault that we believed the honesty of the girl who checked the car at the time of delivery. We will probably get our money reimbursed from our credit card company. It isnt about the monetary loss but companies like these hurt the image of Icelandic people. We had absolutely fallen in love with the country and were so appreciative of the warmth and honesty of people. But, the people at green motion are thieves who just dupe people. Two more observations -
1. The day we received the car, there was someone else returning the car and i remember that they were charged the exact same amount for the damages.
2. Our car had a sign "Iceland 4X$ car rental" which i believe is a separate company.. So, i dont know if the same people are operating two companies with same cars.
DO NOT RENT FROM HERE!
First of all i arrived at the airport with no green motion staff in sight, after 10/20mins wandering around car park and car rental areas another customer over heard me mention green motion and told me where to go, and eventually he arrived did the rep, not only was this an hour an a half after i had arrived and originally booked the car but he was not apologetic in the slightest. He then showed us to the shuttle bus where me and my friend had to get in as we were both driving, so he crammed 10/11 people in the the car wherr it was only a 9 seater and set off, to my surprise he was then going down a 90km/h road while showing people in the car his phone and i mean both hands of the steering wheel! When i arrived at the hire place it was a further 45 mins of waiting to get served! I was then served and was told the car i had hired was not available, baring in mind i had requested a manual vw golf petrol, I received a diesel skoda octavia estate automatic. Not thats nothing like i ordered, then came the fun part, we were told of damage, and told there was scratches in the paint and that was it. On looking with my second driver, we saw a huge dent on the passenger, and scratches and belmishes everywhere around the car. To which we mentioned the the hire rep. The car was boring for the travel which isnt a bad thing considering the ice and snow so that worked out well. Then came the dropping off, we checked the car and strated taking photos as the lady we hired from said it wouldnt be checked on straight away would be done later. But a lady popped out and told us it would be checked asap and that she had never seen so many pictures been taken before, we did this solely so we wouldnt get taken for a ride, which brings me to the next part, the rep told us there was a chip in the windscreen about the size of a 5 pence piece, possibly less. Considering we had drove a fair few miles and we did not see a chip at all and didnt hear it we were rather confused. It wasnt on the sheet before so we were in a catch 22 situation. She was adamant it was a crack, it wasnt it was a chip, i have seen cracks and seen chips before, but apparently a chip means you need to pay the sum of 99,515 ISK, around £750, i could get that fixed on my own car insurance for a small excess of about £60, so yeah i got shafted. The staff just stared at you and made you feel uncomfortable the whole time proceeding the drop off and the driver back to the airport was listening to really loud over the top music.
Do not rent from Green Motion
I went to Iceland with my family for a quick 5 day vacation for Labor Day weekend this summer. After getting picked up at the airport and being ferried 30 minutes away to the Green Motion Car Hire garage and waiting another 30 minutes to get called to pick up my car, I chose not to get the absurd ~$2300 "premium insurance" because I've always been a careful driver, and my credit card covers it.
However, after getting my keys, I was shown my car which was outside in the pouring rain, and no Green Motion employee came to inspect the car with me! And even though I took pictures, it was quite difficult to do any type of proper inspection in the pouring rain...this will be important later. In addition, as soon as I pulled out to pick up the rest of my family which I had left at the airport, I found that they had given me a car with virtually no gas, with only enough room for 20K mileage. Unfortunately, when I went to three various gas stations to refill, but none of them would take any of my chip and non chip credit cards, and there was no one to help me, so I had to waste another hour of fruitless efforts and driving back to Green Motion to demand they fill up the gas tank for me.
Thankfully my vacation itself was quite lovely - Iceland is beautiful! However, upon returning my car to Green Motion, even though I took quite a comprehensive set of photos of the car's initial damages, Green Motion charged me for a tiny damage to the paint that wasn't even 1/3 the size of a standard American penny. Unfortunately my photos that I took of the front end of the cover didn't cover that one section, and so I couldn't prove that it wasn't me. They then tried to charge me for another similar nick, but thankfully I did have a photo for that damage, and they had no choice but to let it go.
They then charged me the full ~$2300 insurance policy until they could get the damage assessed by a local garage. Recently the full bill has come out to be $1300 for the small nick, which is absolutely ABSURD, especially seeing as how I've talked to multiple car garages who said they would all quote damages at ~$200-$300. I will now be contesting this claim with my credit card insurance providers to get my due justice, but BUYER BEWARE - Green Motion will do everything they can to squeeze every single bit of money out of you that I can.
Sadly it wasn't until after I had this experience that I did my research and realized this is a common problem with Green Motion all around the world, but particularly their outpost in Iceland. Check Trip Advisor if you don't believe me...
VIA GOOGLE TRANSLATE:
My worst rental car for many many years. Leased a C-Class / Golf for a comfortable trip in Iceland but got a Fiat 500L. It was lousy soundproof so the roadside on Icelandic roads was huge and the windowsill from the windows was also troublesome. In the strong wind in Iceland, it was very unstable. They claimed when I picked up the car that this was bigger and better than Golf. It's simply a chat. Finds another company next time. When I told about things when I delivered the car, the staff shook my head as if I had no idea. Uproft!