Rented a Volvo for 8 days in May from chania for dropoff in Heraklion. Firstly the forms to fill in were overly complicated and we never really knew how much the total payment was, and also my frequent flyer points were not recorded even after giving the girl my card and then writing it all down for her. Even the dropoff was again confusing and it was only after a week or so could I finally figure out how much we paid by checking my acc. Definitely unhappy customer here!!!