"I strongly advise not to rent a car with AVIS or BUDGET in Cagliari, and indeed the whole of Sardinia since it is operated by the same franchisee (Autonoleggi Demontis). I have been making about 10/12 hires a year in Sardinia since 1998 and this summer I decided to go back to AVIS after..."
"Hi, I rented a car from Budget/Avis out of Brindisi, Italy airport on 7/18, with a rental period of 7/18 - 7/27. Prior to arriving at the airport, and during the initial rental car reservation process, I attempted to decline all optional insurances (i.e. collision, etc.) through both the online reservation process, and..."
"Location closed too early for us to reach after our flight landed. I called to see if we could arrange a late pick-up. They could not accomodate late pick-up but said they would keep the car up to 15 hours after our pick up. This was confirmed by a call to Budget from Expedia and..."
"Greenmotion Gatwick Simply awful experience - refused car hire for the first time ever. A drivers license which, admittedly dog-eared from many years of use, has all legal details perfectly legible and gets accepted by reputable hire companies the world over. But no, not good enough for Manager Mark - charmless, officious and unengaged, hiding..."
"Beware when renting a car from any place that lets you choose the car. We waffled between a few cars before deciding on one. Unfortunately, by the time we arrived to the hotel, I realized I forgot my purse in one of the other cars! Luckily, I was able to reach out to Francis for..."
"We had a great experience with Europcar thanks to Anthony, an agent at the Caen train station office. Our original rental was at the Caen airport because we were arriving on a Sunday and the Caen train station rental office is closed on Sunday. Two weeks before our trip, we found out that our train..."
"I arrived on a flight from England via USA on Saturday 6th July 2019. I had reserved a car through Expedia website from Europcar Car Rental. When i eventually reached the Europcar desk the customer service attendant was not there. Her colleague from a car rental company that shared a work space with her..."
"In July, I rented a car from Lisbon Portugal. First they tried to sell me an upgrade and then gave me an upgrade stating that they didn't have the vehicle class I rented anymore. When I walked into the garage, I did notice that they had the class but traveling will two kids in the..."
"The car itself was fine but here's what's not fine: 1. The price your charged for is slightly higher than what was quoted during booking. 2. You get immediately charged the moment you book your rental. 3. The location is a 15 minute shuttle ride away from the airport. 4. The rental agents are useless..."
"I strongly advise not to rent a car with AVIS or BUDGET in Cagliari, and indeed the whole of Sardinia since it is operated by the same franchisee (Autonoleggi Demontis). I have been making about 10/12 hires a year in Sardinia since 1998 and this summer I decided to go back to AVIS after a long time with 4 consecutive rentals. Regretfully so. Last week-end upon returning the car the attendant found a "new" small scratch on the UNDERSIDE of the bumper that could only be noticed if you bent down in front of the car. Something I..."
"Hi, I rented a car from Budget/Avis out of Brindisi, Italy airport on 7/18, with a rental period of 7/18 - 7/27. Prior to arriving at the airport, and during the initial rental car reservation process, I attempted to decline all optional insurances (i.e. collision, etc.) through both the online reservation process, and by calling a Budget/Avis customer service representative. Neither approach was successful. The online booking would not allow me to decline the optional insurances, and the customer service representative told me on 7/16 I could only decline them in person at the airport when renting the..."
"Location closed too early for us to reach after our flight landed. I called to see if we could arrange a late pick-up. They could not accomodate late pick-up but said they would keep the car up to 15 hours after our pick up. This was confirmed by a call to Budget from Expedia and I also called to double check. Didn't want to end up in Spain without transportation. Pick-up wasn't without challenges and we ended up being scared into taking their insurance but we got the car and off we went. At the return did we find out..."
"Greenmotion Gatwick Simply awful experience - refused car hire for the first time ever. A drivers license which, admittedly dog-eared from many years of use, has all legal details perfectly legible and gets accepted by reputable hire companies the world over. But no, not good enough for Manager Mark - charmless, officious and unengaged, hiding behind weak excuses about insurance. Score zero for customer service. Even putting aside that main issue, the rest of the process also had little to recommend it. 30 minutes wait for a shuttle bus, in spite of calling the number shown at the bus stop,..."
"Beware when renting a car from any place that lets you choose the car. We waffled between a few cars before deciding on one. Unfortunately, by the time we arrived to the hotel, I realized I forgot my purse in one of the other cars! Luckily, I was able to reach out to Francis for help and within the hour Gaby had called me back to tell me she had found my purse! I will never forget the great customer care I received from Alamo, Thanks!"
"We had a great experience with Europcar thanks to Anthony, an agent at the Caen train station office. Our original rental was at the Caen airport because we were arriving on a Sunday and the Caen train station rental office is closed on Sunday. Two weeks before our trip, we found out that our train was arriving into Caen after the airport rental office was closed. After being on the phone with Expedia (where reservation was made) for several hours, we were finally transferred to Anthony who made arrangements for us to pick up our rental car at the hotel..."
"I arrived on a flight from England via USA on Saturday 6th July 2019. I had reserved a car through Expedia website from Europcar Car Rental. When i eventually reached the Europcar desk the customer service attendant was not there. Her colleague from a car rental company that shared a work space with her tried to contact her with no luck. She turned up at the end of the transaction with her Burger King lunch in hand and an attitude that will ensure Jamaica remains a third world country for eternity. The first thing is that I was..."
"In July, I rented a car from Lisbon Portugal. First they tried to sell me an upgrade and then gave me an upgrade stating that they didn't have the vehicle class I rented anymore. When I walked into the garage, I did notice that they had the class but traveling will two kids in the middle of the night, I just wanted to leave. When I checked the car in the dark garage, I noticed a dent and that the car was filthy. I turned around and told the attendant to make notice of the state of the car. He..."
"The car itself was fine but here's what's not fine: 1. The price your charged for is slightly higher than what was quoted during booking. 2. You get immediately charged the moment you book your rental. 3. The location is a 15 minute shuttle ride away from the airport. 4. The rental agents are useless ogres who will scam you into buying an insurance coverage and not inform you that it's in addition to the cost of the rental which was pre-charged to your card already. DO NOT PAY FOR ANYTHING WHEN YOU PICK UP YOUR CAR. IN FACT DON'T..."
Mike Saxton
